1. Home

  2. Your Home

    1. High Rise Living
    2. Pay Your Rent
      1. Ways to Pay Your Rent
      2. Benefits
      3. Rent Arrears
      4. Rent Refunds
      5. Rent Increase 2026-27
      6. Service Charges
      7. Water Rates
    3. Managing Your Home
      1. Repairs
      2. First Time Access
      3. Stock Condition Surveys
      4. Boiler Troubleshooting
      5. Home Contents Insurance
      6. Waste Management
    4. Your Tenancy
      1. Tenancy Services Officers
      2. Support With Your Tenancy
      3. Information About Your Tenancy
      4. Update Your Details
      5. Estate Inspections
      6. Cleaning, Caretaking, and Grounds Maintenance
      7. Mutual Exchange
      8. Downsizing
      9. Moving Home
      10. Parking and Garages
      11. Pets and Animals
      12. Mobility Scooters
    5. Improvement Works
      1. OpenView IPGUARD Door Entry System
      2. Capital Programme
      3. Current Projects
      4. Altering & Improving Your Home
        1. Redecorating
    6. Sheltered Housing
      1. Our Sheltered Housing Schemes
        1. Part 1 Sheltered Housing
        2. Part 2 Sheltered Housing
        3. Extra Care Housing
      2. Sheltered Housing Information
    7. Temporary Accommodation
    8. Leaseholder Information
    9. Right to Buy

  3. About Us

    1. Service Standards
    2. Insight Magazine
    3. Our Mission and Aims
    4. Our Performance
      1. Business Plan 2025-2030
      2. Tenant Satisfaction Measures
      3. KPIs
      4. Learning from Performance
      5. How we Spend and Receive Money
    5. Current Vacancies
    6. Latest News
    7. Accessibility Statement
    8. Regulation and Consumer Standards
    9. Equality and Diversity
    10. Our Board
    11. Executive Management Team
    12. Service Area Updates
    13. Policies and Procedures

  4. Your Community

    1. Anti-Social Behaviour
    2. Hate Crime
    3. Domestic Abuse
    4. Safeguarding
    5. Resident Engagement
      1. SEH Points
      2. Have your say in South Essex Homes
      3. Getting Involved
      4. Community Projects
        1. Project 49
        2. Garden in Bloom
        3. Balmoral Estate Projects
        4. Digital Inclusion Project
        5. Health and Wellbeing
        6. Environmental & Sustainability Projects
        7. Sound ON
        8. ATF
        9. Queensway Matters
        10. Focal Point Gallery
        11. Project Impact Assessments
      5. You Said... We Did
      6. Resident Advisory Panel
      7. Focus Groups
      8. Community Fund
      9. Resident Scrutiny Forum
    6. Security
    7. Fraud
      1. Scams
    8. LGBTQ+ Support
    9. Cost of Living
    10. CarelineSOS

  5. Health and safety

    1. Unacceptable Behaviour
    2. Damp, Mould, and Condensation
    3. Lifts
    4. Electrical Safety
    5. E-bikes and e-scooters
    6. Fire Safety Advice
    7. Fire Risk Assessments
    8. Asbestos
    9. Gas Safety
    10. Water Hygiene
    11. How We Keep You Safe
    12. Personal Emergency Evacuation Plan

  6. Get in Touch

    1. Suggestions, compliments and complaints
      1. Suggestions
      2. Complaints
      3. Compliments
      4. Learning from Complaints
    2. Contact Our Teams
    3. Other Useful Contacts
    4. Freedom of Information and Subject Access Requests
    5. Council Housing
    6. Nominating someone to speak to us on your behalf
    7. Social Media Guidelines

  7. MySEH