Our Specialist Income Management team always aim to process refund requests within 10 working days.
Once a refund request is received the officer/assistant will complete our refund request form, we are then obliged to check with Southend-on-Sea City Council that the tenant does not have any other debts. The Specialist Income Management team will also check to confirm the credit balance is correct and check that the person does not have any former tenant arrears.
Once these checks are complete, the refund request is sent in a weekly batch to senior management for authorisation. The refund batch is then sent to SCC to process the refund to the tenant's designated bank account.