Our Mission and Aims

our values and behavioursOur Mission

Working smarter together to:

  • Empower our residents
  • Provide excellent services & quality homes
  • Engage with our communities
  • Work in partnership with Southend-on-Sea City Council

Our Aims

  • Deliver value to the Council
  • Empower residents and staff
  • Manage decent quality homes
  • Provide excellent services
  • Engage with communities

Our Values

  • Supportive

    • Listen and pay attention when another person is voicing a point of view
    • Seek to understand the viewpoints of others so people feel comfortable to speak up
    • Make time for and show an understanding of the needs and feelings of others
    • Empower others to resolve problems for themselves

  • Honest

    • Openly share the 'bad' news as well as the 'good' and stick to the facts
    • Give information so it is readily available and timely
    • Question the validity of current practices and procedures to create opportunities for improvement
    • Say when people's expectations of us are unrealistic

  • Trustworthy

    • Do what we say we are going to do
    • Act openly and with integrity when communicating with or consulting the public and colleagues
    • Reliably plan and prioritise work to meet the expectations of colleagues, residents, tenants, and partners
    • Encourage others to be open, transparent and feel safe to share personal and sensitive information by example

  • Respectful

    • Pay attention to all aspects of diversity including ethnicity, religious beliefs, disabilities etc.
    • Accept people for who they are, value their differences and treat them with fairness and respect
    • Consistently treat everyone as they would wish to be treated, including colleagues, residents, tenants, and communities
    • Value differences of opinion or new ways of thinking, encourage input from people with a range of perspectives