You said... we did
We love hearing your feedback, as the residents living in the homes that we manage, and the communities that they make up, it is important to us that you feel like you have a voice that is being listened to.
Below are some great examples of how your feedback has helped to shape our actions and decisions.
You said...
You citied health concerns as a major issue on some estates and one resident suggested a diabetic drop-in clinic.
We did...
A drop-in clinic was set up in partnership with the Queensway Matters Group, local charitable organisation Vineyard (who operate the Storehouse) and local GP (General Practice) survery to deliver diabetic checks.
You Said...
You told us you don’t always feel safe living in your communities and that concerns about anti-social behaviour or even criminal activity can affect your ability to fully enjoy your homes and neighbourhoods.
We did...
We asked ATF (Achieve, Thrive, Flourish) to start working in several areas of Southend with a focus on helping young people, who might have been at risk of causing problems in their neighbourhood, to get involved and make a positive contribution to their areas. Through volunteering and accessing training, these young people have developed new skills and have gone on to secure jobs and ‘pay it forward’ by sharing their experience with other young people.
You said...
Sheltered residents told us through satisfaction surveys and meetings with residents that you were becoming less satisfied with the grounds maintenance service and commented that the gardeners were leaving piles of grass everywhere and asked for this to be included in the service. Some residents also told us they would like to be involved in gardening and have small patches to maintain as it was beneficial to their well-being and mental health.
We did...
When the Grounds Maintenance Service came up review, the contract was awarded to South Essex Property Services and collection of the grass cuttings was included. We have actively encouraged and supported residents who wish to take part in gardening in specific areas. As a result of these changes to the service, we have received positive feedback from residents.
You said...
Residents in Shoebury told us you had concerns about County Lines
We did...
We worked in partnership with ATF (Achieve, Thrive, Flourish) to hold Positive Future Course at Shoeburyness High School, including 1-2-1 mentoring support with young people at risk of exploitation by gangs.
You said...
At the recent Tenants and Resident Involvement Group (TRIG) Meeting it was mentioned that residents don't know where to find training available to them, such as the TPAS and 4 million homes training available to social housing residents.
We did...
We have since worked with the Communications Team and have added a section on the SEH website stating what training we can offer Resident Training | South Essex Homes