Support With Your Tenancy

You can download the electronic version of your newly revised Conditions of Tenancy (2023 revision).pdf [pdf] 345KB to find the answers to some of the common questions regarding tenancies. 

If you are a South Essex Homes resident and feel that you are in need of support, you can self-refer to the Housing Support Service by calling 0800 833 160 or via email to housingsupport@seh.southend.gov.uk, referrals can also be made by South Essex Homes staff and partner agencies using the referral form.  

South Essex Homes Housing Support Services includes housing support for residents in general needs, sheltered housing and temporary accommodation. Housing support services help people aged 16 and over to live as independently as possible in the community, regardless of the type of accommodation they live in. The service helps people who are at risk of homelessness and vulnerable people, to keep their accommodation and maintain independence. The services can be provided in a person's home or in temporary accommodation.  

 

What support do we offer?

The type of support that is offered will depend on a person's individual needs. Support may simply be advice and guidance or a more detailed person-centred plan covering:  

• accommodation - support with housing applications, referrals to occupational therapy  
• practical skills - includes digital, tenancy sustainment & cleaning plan  
• education, training and employment  
• finance - access to benefits, grants etc inc. food/fuel poverty   
• social issues - befriending service, link in with resident engagement service  
• health and wellbeing - counselling  

We can also assist with access to other support services such as community care, drug and alcohol, mental health and debt advice services.  

 

Who is the service for?  

A wide range of people get Housing Support Services. These include:  

• people living in sheltered housing;  
• people living in temporary accommodation; 
• people with a chronic illness;  
• people with a physical impairment, mental health issues or learning disability; 
• ex-armed services personnel (including merchant navy personnel who have served on operations) with vulnerabilities;  
• ex-offenders;  
• people with drug and alcohol related problems;  
• young people leaving home; and  
• others who need a small amount of support.  

If you would like to contact one of our Officers for a confidential chat please call 0800 833 160.

 

You can read our Support Services Service Standards on our website here: Support Services Service Standard | South Essex Homes