KPIs
At South Essex Homes we believe that transparency and accountability are key to achieving this goal. That's why we are committed to regularly reporting on our Key Performance Indicators (KPIs).
KPIs are essential metrics that help us measure our performance and ensure that we are meeting the needs and expectations of our residents. As you scroll down this webpage, you will find detailed insights into various aspects of our operations, including Building Safety, Repairs, Complaints, and more.
By sharing this information with you, we aim to foster trust and demonstrate our dedication to continuous improvement. We value your feedback and look forward to working together to deliver the best service we can.
Key:
- Green = meeting the target
- Amber = within 10% of the target
- Red = more than 10% away from the target.
|
KPI Name |
Target |
End Q3 status |
Red/Amber/Green |
|
Proportion of homes for which all required gas safety checks have been carried out |
100% |
100% |
|
|
Proportion of homes for which all required fire risk assessments have been carried out |
100% |
100% |
|
|
Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out |
100% |
100% |
|
|
Proportion of homes for which all required legionella risk assessments have been carried out |
100% |
100% |
|
|
Proportion of homes for which all required communal passenger lift safety checks have been carried out. |
100% |
95.9%
|
|
|
KPI Name |
Target |
End Q3 status |
Red/Amber/Green |
|
Gas contractor repairs completed in target times |
99% |
99.88% |
|
|
Average time to complete all jobs |
10.00 days |
5.78 days |
|
|
Proportion of non-emergency responsive repairs completed with South Essex Homes target timescale |
95% |
87.3% |
|
|
Proportion of emergency responsive repairs completed with South Essex Homes target timescale |
99% |
96.1% |
|
|
Void (empty property) turnaround time |
17.00 days |
24.2 days |
|
|
Percentage of voids (empty properties) which are not ready to be re-let (Excluding Queensway) |
0.6% |
0.45% |
|
|
Percentage of voids (empty properties) which are ready to be re-let (Excluding Queensway) |
1.20% |
1.03% |
|
|
Proportion of homes that do not meet the Decent Homes Standard |
1.5% |
1.6% |
|
|
KPI Name |
Target |
End Q3 status |
Red/Amber/Green |
|
Number of anti-social behaviour cases opened per 1,000 homes |
No target |
54.5 |
|
|
Number of anti-social behaviour cases that involve hate incidents opened per 1,000 homes |
No target |
1.7 |
|
|
KPI Name |
Target |
End Q3 status |
Red/Amber/Green |
|
Number of stage 1 complaints received per 1,000 homes |
9.9 |
49.5 |
|
|
Number of stage 2 complaints received per 1,000 homes |
1.8 |
10.0 |
|
|
Proportion of stage one complaints responded to within the Housing Ombudsman's Complaint Handling Code timescales |
95% |
79.1% |
|
|
Proportion of stage two complaints responded to within the Housing Ombudsman's Complaint Handling Code timescales |
95% |
85.2% |
|
|
KPI Name |
Target |
End Q3 status |
Red/Amber/Green |
|
Collection rate for rents |
99.2% |
99.25% |
|
|
Current rent arrears as % of rent due |
2.75% |
2.82% |
|
|
Former Tenant Arrears as a percentage of the total rent due from all tenants |
1.2% |
1.58% |
|
|
% of Tenants in arrears over 7 weeks |
5.75% |
6.66% |
|
|
Void (empty properties) loss as a % of the total rent due from all tenants - Excluding Queensway properties which are identified for redevelopment |
2% |
1.93% |
|
|
KPI Name |
Target |
End Q3 status |
Red/Amber/Green |
|
Working Days Lost Due to Sickness Absence per FTE |
6.03 days |
9.91 days |
|