Quantock Information Page

Welcome to our information page for residents of Quantock. Below you will find a selection of information specific to your block including your patch, West 4.

If you cannot find what you are looking for on this page please try searching our main website for information regarding repairs,     complaintsEstate Services, and more.

If you would like to provide your feedback on the form below, this will help us to make sure this page works best for you and your neighbours.

Feedback Form

West 4

  • The Tenancy Services Officer for the West 4 patch is Jamie Cooper. There are several Housing Support Officers covering this patch, to find out who yours is please email housingsupport@seh.southend.gov.uk or call 0800 833 160.

  • Tenancy Services email: jamiecooper@seh.southend.gov.uk
  • Housing Services email: housingsupport@seh.southend.gov.uk
  • Tenancy contact number: 0800 833160
  • Housing Services contact number: 0800 833160

Resident Engagement West

Your Resident Engagement Officer is Phoebe Baker.

If you would like to contact the Resident Engagement team about any upcoming events or any ideas your have to improve your community, please send them an email on residentengagement@seh.southend.gov.uk 

Door Entry at Quantock isĀ getting smarter!

Door Entry at Quantock is getting smarter!

OpenView IPGUARD is coming... Allowing you to control access to the building through your mobile phone, tablet or landline

Dates for your Diary

  • Thursday 15th January, 10.30am-12.30pm: Meet the OpenView team at The Storehouse
  • Monday 2nd February: Installation day
  • Monday 9th February: The new system goes live!

Please remember to complete the contact details form as soon as possible and by 6th February at the very latest!

https://www.surveymonkey.com/r/MySEHContactDetails 

Anti-Social Behaviour & Rough Sleeping

You can report any ASB that you experience or witness 24 hours a day, using the telephone number or email address below:

  • Freephone: 0800 833 160
  • Email: antisocialbehaviour@seh.southend.gov.uk

Report using our online form

Please complete this online reporting form to report anti social behaviour that you experience or witness.

Report ASB or a Hate Crime/Incident

If it is an urgent incident currently in progress (where property is in the process of being damaged or if there is any immediate threat) then please call the police on 999.

When completing the form, please provide as much detail as possible in order for us to arrange the best response.

If you feel a crime has been committed (but is not happening at the moment), please also report it to police on 101 or on their website (Home | Essex Police) and make note of the incident number.

Streetlink

Streetlink connects people sleeping rough to local services, please contact them if you find anyone sleeping rough in your block.

Call 999 if the person is in immediate danger, needs medical assistance, is under 18 or is with someone who is under 18.

HARP

If you speak to a rough sleeper, please let them know about HARP's services, and particularly their Bradbury Day Centre on York Road, where they can access a free hot breakfast as well as advice and support.

Crimestoppers

CrimeStoppers is an independent charity that gives you the power to speak up to stop crime, 100% anonymously.

Call them on 0800 555111

Essex Police

  • Report a crime to Essex Police online here: Report a crime | Essex Police
  • Report something you have seen or heard here: Something you've seen or heard | Essex Police
  • You can call 101 if you would like to speak to the police directly about something, this line is open 24 hours a day
  • Call 999 if there is an immediate danger to life, someone is using violence or is threatening to be violent, a crime is happening right now, or if the suspect is still at the scene

Your Lifts: Maintenance and Reporting Issues

We rely on residents to make sure the lifts are being used correctly, as misuse can result in increased issues and can put a lift straight back out of service even if it has just been repaired. This webpage explains some of the most common issues we see: Lifts | South Essex Homes

If a lift where you live is not working then please call us on 0800 833 160 to report this as soon as you notice. We will then aim to send an engineer out within two hours of receiving this report and, if possible, the engineer will complete the repairs straight away. If components need to be ordered, they will return urgently once received. In the interim we will always try to provide assistance for vulnerable residents. 

Your Bin Collection Days

Find out your collection days by using Southend Council's new Waste App: Resident recycling and waste bin app - Southend-on-Sea City Council

If you cannot access the app you can call their customer services team on 01702 215006 for this information.

In 2025 we had a fire in the bin room of one of our high rise blocks, which may have been caused by a lit cigarette or other flammable item such as lithium batteries being disposed of down the bin chute. 

Please be extremely careful when disposing of household waste. Items that could cause a fire such as cigarettes, matches, batteries, especially lithium-ion batteries, must not be put with household waste and never down bin chutes.

ATF Sessions

ATF hold a youth club at the Storehouse on Tuesdays 4pm-6pm.

They also organise various other events such as weekly free Leapsprogs sessions every Thursday from 11:30am -1:00pm at the Storehouse. 

Every Thursday ATF hold seated cardio sessions, completely free of charge and taking place at Barringtons starting from Thursday 25th September, from 5.30pm to 6.30pm.

For more information, contact Vicky on 07803331345.

 

Get The Kids Out

Get The Kids Out is an organisation that provides day trips, short breaks and activities for children and young people in Southend. They aim to enrich and improve the lives of as many families, children and young people as possible by creating great childhood memories and opportunities that will help inspire and encourage positive life choices.

Find out more about Get The Kids Out on their website here: Get The Kids Out

Join the Resident Advisory Panel (RAP)

The Resident Advisory Panel (RAP) is a valuable option for residents who prefer to participate in a less formal way. RAP is a database of residents who are willing to share their opinions on various issues. As a member, you might be contacted to:

  • Complete short surveys via email or post.
  • Provide feedback on draft policies/documents. 

someone filling out a survey on their mobile phone

Anyone can become a member of RAP and help shape the housing services they receive. 

If you are interested in joining, please click the link below and complete the form. Alternatively, if you would like a paper copy of the form, please contact Sue Rickard by phone to 0800 833 160.

Resident Advisory Panel Form

By joining RAP, you will have the opportunity to shape the housing services and contribute to improving our community. Thank you for your interest!

An example of how you could help us...

The Resident Engagement Team recently reached out to our Resident Advisory Panel (RAP) to gather their thoughts on the training opportunities provided by South Essex Homes for residents. We received an excellent response, with numerous valuable suggestions, including topics such as IT training, First Aid, learning English, Fire Safety, Recycling, and Health and Nutrition.

In response to this, we have sourced a variety of free online courses for our residents, covering many of these areas. These courses are now accessible through the South Essex Homes webpage: Resident Training | South Essex Homes

Thank you to those that took part in this survey and helped us make these updates!

Quantock Estate Inspection

Inspected on:

23rd April 2025

 

Inspection carried out by:

Thomas Hare and Dean Howell

 

Outcome of inspection: 

 

Caretaking:

Litter picking needed, caretaker was onsite.

 

Repairs:

No issues.

 

Tenancy: 

No issues.

 

Date of next inspection:

Date to be arranged.