Welcome to our information page for residents of Chiltern. Below you will find a selection of information specific to your block.
If you would like to provide your feedback on the form below, this will help us to make sure this page works best for you and your neighbours.
Feedback FormTenancy
Housing Support
There are several Housing Support Officers covering this patch, who can provide support as explained on our Support with your Tenancy webpage. Please contact the team by:
If you are in temporary accommodation, your Housing Support Officer is Tracy Beers who can be contacted on tracybeers@seh.southend.gov.uk
Resident Engagement
Your Resident Engagement Officer Phoebe Baker.
If you would like to contact the Resident Engagement team about any upcoming events or any ideas you have to improve your community, please send them an email on residentengagement@seh.southend.gov.uk
If you want to join the Resident Advisory Panel please complete the online form or contact Sue Rickard by calling 0800 833160.
Report Anti-Social Behaviour (ASB): ASB webpage
Make a complaint: Complaints webpage
Report an issue with caretaking, cleaning or grounds maintenance: Estate Services webpage
Report a rough sleeper concern: Rough Sleeping webpage
Report criminal activity: criminal activity webpage
You can find building specific information about its construction, its fire safety measures, its emergency evacuation plans, and its fire doors in the Block Specific Information document: Chiltern Block Specific Information for Residents [pdf] 739KB
Download the latest fire safety assessment report: Fire Risk Assessment Chiltern [pdf] 387KB
You can find out about your bin collection days by using Southend Council's Waste App, but if you cannot access the app you can call their customer services team on 01702 215006 for this information
Take care when using bins
In 2025 we had a fire in the bin room of one of our high rise blocks, which may have been caused by a lit cigarette or other flammable item such as lithium batteries being disposed of down the bin chute. Please be extremely careful when disposing of household waste. Items that could cause a fire such as cigarettes, matches, batteries, especially lithium-ion batteries, must not be put with household waste and never down bin chutes.
Achieve, Thrive, Flourish (ATF) hold a youth club at the Storehouse on Tuesdays 4pm-6pm.
They also organise various other events such as weekly free Leapsprogs sessions every Thursday from 11:30am -1:00pm at the Storehouse.
Every Thursday ATF hold seated cardio sessions, completely free of charge and taking place at Barringtons starting from Thursday 25th September, from 5.30pm to 6.30pm.
For more information, contact Vicky on 07803331345 or view our ATF Webpage.
Get The Kids Out is an organisation that provides day trips, short breaks and activities for children and young people in Southend. They aim to enrich and improve the lives of as many families, children and young people as possible by creating great childhood memories and opportunities that will help inspire and encourage positive life choices.
Find out more about Get The Kids Out on their website here: Get The Kids Out
Find the latest news on the Better Queensway project here: Better Queensway project - Southend-on-Sea City Council
23rd April 2025
Thomas Hare and Dean Howell
Litter picking needed, Caretaker was onsite.
None
None
No other issues raised
Date to be arranged.