Welcome to our information page for residents of Nayland House. Below you will find a selection of information specific to your block.
Please provide your feedback about this webpage using the form below, this will help us to make sure this page works best for you and your neighbours.
Tenancy
Housing Support
There are several Housing Support Officers covering this patch, who can provide support as explained on our Support with your Tenancy webpage. Please contact the team by:
If you are in temporary accommodation, your Housing Support Officer is Tracy Beers who can be contacted on tracybeers@seh.southend.gov.uk
Resident Engagement
The Resident Engagement Officer position for your area is currently vacant.
If you would like to contact the Resident Engagement team about any upcoming events or any ideas you have to improve your community, please send them an email on residentengagement@seh.southend.gov.uk
If you want to join the Resident Advisory Panel please complete the online form or contact Sue Rickard by calling 0800 833160.
Report Anti-Social Behaviour (ASB): ASB webpage
Make a complaint: Complaints webpage
Report an issue with caretaking, cleaning or grounds maintenance: Estate Services webpage
Report a rough sleeper concern: Rough Sleeping webpage
Report criminal activity: criminal activity webpage
Find out your collection days by using Southend Council's new Waste App: Resident recycling and waste bin app - Southend-on-Sea City Council
If you cannot access the app you can call their customer services team on 01702 215006 for this information.
In 2025 we had a fire in the bin room of one of our high rise blocks, which may have been caused by a lit cigarette or other flammable item such as lithium batteries being disposed of down the bin chute.
Please be extremely careful when disposing of household waste. Items that could cause a fire such as cigarettes, matches, batteries, especially lithium-ion batteries, must not be put with household waste and never down bin chutes.
10th April 2025