Mussett House Information Page

Welcome to our information page for residents of Mussett House. Below you will find a selection of information specific to your block.

If you would like to provide your feedback on the form below, this will help us to make sure this page works best for you and your neighbours.

Feedback Form

Your Contacts at SEH - West 1 Patch

Tenancy 

  • The Tenancy Services Officer position in the West 1 patch is currently being covered by Tracey Williams
  • You can email them on traceywilliams@seh.southend.gov.uk 
  • Or call them on: 0800 833160 

 

Housing Support 

There are several Housing Support Officers covering this patch, who can provide support as explained on our Support with your Tenancy webpage.  Please contact the team by: 

 

Resident Engagement 

The Resident Engagement Officer position for your area is currently vacant.   

If you would like to contact the Resident Engagement team about any upcoming events or any ideas you have to improve your community, please send them an email on residentengagement@seh.southend.gov.uk  

If you want to join the Resident Advisory Panel please complete the online form or contact Sue Rickard by calling 0800 833160. 

Your Bin Collection Days

Find out your collection days by using Southend Council's new Waste App: Resident recycling and waste bin app - Southend-on-Sea City Council

If you cannot access the app you can call their customer services team on 01702 215006 for this information.

In 2025 we had a fire in the bin room of one of our high rise blocks, which may have been caused by a lit cigarette or other flammable item such as lithium batteries being disposed of down the bin chute. 

Please be extremely careful when disposing of household waste. Items that could cause a fire such as cigarettes, matches, batteries, especially lithium-ion batteries, must not be put with household waste and never down bin chutes.

Mussett House Estate Inspection

Inspected on:

4th June 2025

Inspection carried out by:

Shelley Biggs - Tenancy Services Officer, two members of caretaking, Bob Wilson - Surveyor


Outcome of inspection: Good

Caretaking:

  • Overgrown trees in car park - Passed to Estates


Repairs:

  • Bathroom in hair care room, vinyl flooring split, and fan not working - Surveyor to raise.
  • Light outside hair care room not working - Surveyor to raise.
  • Hole in roof at front of building - Surveyor to raise.


Tenancy:

  • More spaces requested in the communal car park - Tenancy to investigate further.

 

Date of next inspection:

4th December 2025 9.30am outside Mussett House main entrance.