New Repairs Contract
We are pleased to announce that our new Repairs contract will commence on Monday 1st July 2024 and Axis Europe will provide the service that was previously provided by Morgan Sindall Property Services.
As our service standard for routine repairs is 28 days, any routine repairs reported to us from 1st June 2024 onwards may be allocated appointments in July and therefore jobs will start to be allocated to Axis Europe. You may therefore receive appointment confirmations from Axis.
Similarly, as urgent repairs have a service standard of 5 working days, any urgent repairs reported to us from 24th June 2024 onwards may be given July appointments, in which case those jobs will be allocated to Axis Europe and you can expect to hear from them with regards to your appointment.
Meanwhile, Morgan Sindall will continue to attend repair appointments up until the end of June when their contract expires, for issues reported up to and including 31st May.
In some cases, you may need to wait slightly longer for an appointment than usual, but we aim to minimise any disruption during this transitional period and thank you in advance for your patience and understanding during this time.
Our contact numbers and ways to report a repair will remain the same, and you will not need to do anything different when reporting a repair to us.