Keats House

Tenancy 

• The Tenancy Services Officer assigned to look after the East 1 patch is Phoebe Baker.
• You can email them on PhoebeBaker@seh.southend.gov.uk 
• Or call them on: 0800 833160 

Housing Support 

There are several Housing Support Officers covering this patch, who can provide support as explained on our Support with your Tenancy webpage.  Please contact the team by: 

• Email to: housingsupport@seh.southend.gov.uk
• Or call them on: 0800 833160 

Resident Engagement 

Your Resident Engagement Officer is Charisse Chukwurah.   

If you would like to contact the Resident Engagement team about any upcoming events or any ideas you have to improve your community, please send them an email on residentengagement@seh.southend.gov.uk  

If you want to join the Resident Advisory Panel please complete the online form or contact Sue Rickard by calling 0800 833160. 

Find out your collection days by using Southend Council's new Waste App: Resident recycling and waste bin app - Southend-on-Sea City Council

If you cannot access the app you can call their customer services team on 01702 215006 for this information.

In 2025 we had a fire in the bin room of one of our high rise blocks, which may have been caused by a lit cigarette or other flammable item such as lithium batteries being disposed of down the bin chute. 

Please be extremely careful when disposing of household waste. Items that could cause a fire such as cigarettes, matches, batteries, especially lithium-ion batteries, must not be put with household waste and never down bin chutes.