Buckingham House

Welcome to our information page for residents of Buckingham House. Below you will find a selection of information specific to your block.

If you would like to provide your feedback on the form below, this will help us to make sure this page works best for you and your neighbours.

Feedback Form

Your Contacts at SEH - West 3 Patch

Tenancy

The Tenancy Services Officer currently assigned to look after the West 3 patch is Emma Saville.
You can email them on emmasaville@seh.southend.gov.uk
Or call them on: 0800 833160

Housing Support

There are several Housing Support Officers covering this patch, who can provide support as explained on our Support with your Tenancy webpage. Please contact the team by:

Email to: housingsupport@seh.southend.gov.uk
Or call them on: 0800 833160

Resident Engagement

The Resident Engagement Officer position for your area is currently vacant.

If you would like to contact the Resident Engagement team about any upcoming events or any ideas you have to improve your community, please send them an email on residentengagement@seh.southend.gov.uk

If you want to join the Resident Advisory Panel please complete the online form or contact Sue Rickard by calling 0800 833160.

Reporting a Problem

Report a repair: Repairs webpage

Report Anti-Social Behaviour (ASB): ASB webpage

Make a complaint: Complaints webpage

Report an issue with caretaking, cleaning or grounds maintenance: Estate Services webpage

Report a rough sleeper concern: Rough Sleeping webpage

Report criminal activity: criminal activity webpage
To report a problem with a lift in your building, please call us on 0800 833160. You can find out more about lift safety on our Lifts webpage

Your Bin Collection Days

Find out your collection days by using Southend Council's new Waste App: Resident recycling and waste bin app - Southend-on-Sea City Council

If you cannot access the app you can call their customer services team on 01702 215006 for this information.

In 2025 we had a fire in the bin room of one of our high rise blocks, which may have been caused by a lit cigarette or other flammable item such as lithium batteries being disposed of down the bin chute.

Please be extremely careful when disposing of household waste. Items that could cause a fire such as cigarettes, matches, batteries, especially lithium-ion batteries, must not be put with household waste and never down bin chutes.