Brecon Information Page

Welcome to our information page for residents of Brecon. Below you will find a selection of information specific to your block including your patch, West 3.

If you cannot find what you are looking for on this page please try searching our main website for information regarding repairs,     complaints, Estate Services, and more.

If you would like to provide your feedback on the form below, this will help us to make sure this page works best for you and your neighbours.

Feedback Form

West 3

  • The Tenancy Services Officer for the West 3 patch is Emma Saville. There are several Housing Support Officers covering this patch, to find out who yours is please email housingsupport@seh.southend.gov.uk or call 0800 833 160.

  • Tenancy Services email: emmasaville@seh.southend.gov.uk
  • Housing Services email: housingsupport@seh.southend.gov.uk
  • Tenancy contact number: 0800 833160
  • Housing Services contact number: 0800 833160

Resident Engagement West

Your Resident Engagement Officer is Phoebe Baker.

If you would like to contact the Resident Engagement team about any upcoming events or any ideas your have to improve your community, please send them an email on residentengagement@seh.southend.gov.uk 

Anti-Social Behaviour & Rough Sleeping

You can report any ASB that you experience or witness 24 hours a day, using the telephone number or email address below:

  • Freephone: 0800 833 160
  • Email: antisocialbehaviour@seh.southend.gov.uk

Report using our online form

Please complete this online reporting form to report anti social behaviour that you experience or witness.

Report ASB or a Hate Crime/Incident

If it is an urgent incident currently in progress (where property is in the process of being damaged or if there is any immediate threat) then please call the police on 999.

When completing the form, please provide as much detail as possible in order for us to arrange the best response.

If you feel a crime has been committed (but is not happening at the moment), please also report it to police on 101 or on their website (Home | Essex Police) and make note of the incident number.

Streetlink

Streetlink connects people sleeping rough to local services, please contact them if you find anyone sleeping rough in your block.

Call 999 if the person is in immediate danger, needs medical assistance, is under 18 or is with someone who is under 18.

HARP

If you speak to a rough sleeper, please let them know about HARP's services, and particularly their Bradbury Day Centre on York Road, where they can access a free hot breakfast as well as advice and support.

Crimestoppers

CrimeStoppers is an independent charity that gives you the power to speak up to stop crime, 100% anonymously.

Call them on 0800 555111

Essex Police

  • Report a crime to Essex Police online here: Report a crime | Essex Police
  • Report something you have seen or heard here: Something you've seen or heard | Essex Police
  • You can call 101 if you would like to speak to the police directly about something, this line is open 24 hours a day
  • Call 999 if there is an immediate danger to life, someone is using violence or is threatening to be violent, a crime is happening right now, or if the suspect is still at the scene

Your Lifts: Maintenance and Reporting Issues

We rely on residents to make sure the lifts are being used correctly, as misuse can result in increased issues and can put a lift straight back out of service even if it has just been repaired. This webpage explains some of the most common issues we see: Lifts | South Essex Homes

If a lift where you live is not working then please call us on 0800 833 160 to report this as soon as you notice. We will then aim to send an engineer out within two hours of receiving this report and, if possible, the engineer will complete the repairs straight away. If components need to be ordered, they will return urgently once received. In the interim we will always try to provide assistance for vulnerable residents. 

Your Bin Collection Days

Find out your collection days by using Southend Council's new Waste App: Resident recycling and waste bin app - Southend-on-Sea City Council

If you cannot access the app you can call their customer services team on 01702 215006 for this information.

In 2025 we had a fire in the bin room of one of our high rise blocks, which may have been caused by a lit cigarette or other flammable item such as lithium batteries being disposed of down the bin chute. 

Please be extremely careful when disposing of household waste. Items that could cause a fire such as cigarettes, matches, batteries, especially lithium-ion batteries, must not be put with household waste and never down bin chutes.

Join the Resident Advisory Panel (RAP)

The Resident Advisory Panel (RAP) is a valuable option for residents who prefer to participate in a less formal way. RAP is a database of residents who are willing to share their opinions on various issues. As a member, you might be contacted to:

  • Complete short surveys via email or post.
  • Provide feedback on draft policies/documents. 

someone filling out a survey on their mobile phone

Anyone can become a member of RAP and help shape the housing services they receive. 

If you are interested in joining, please click the link below and complete the form. Alternatively, if you would like a paper copy of the form, please contact Sue Rickard by phone to 0800 833 160.

Resident Advisory Panel Form

By joining RAP, you will have the opportunity to shape the housing services and contribute to improving our community. Thank you for your interest!

An example of how you could help us...

The Resident Engagement Team recently reached out to our Resident Advisory Panel (RAP) to gather their thoughts on the training opportunities provided by South Essex Homes for residents. We received an excellent response, with numerous valuable suggestions, including topics such as IT training, First Aid, learning English, Fire Safety, Recycling, and Health and Nutrition.

In response to this, we have sourced a variety of free online courses for our residents, covering many of these areas. These courses are now accessible through the South Essex Homes webpage: Resident Training | South Essex Homes

Thank you to those that took part in this survey and helped us make these updates!

Brecon Estate Inspection

Inspected on:

22nd May 2025


Inspection carried out by:

Emma Saville - Tenancy Services, Tina and Peter - Estate Services, Dean Howell - Surveyor, Margaret Borton - Councillor, and Trish Wheelan - Balmoral Centre Manager


Outcome of inspection:


Caretaking/ Ground Maintenance:

  • Bins piled up by communal bins - Caretakers advised rubbish collection not always taking all the communal bins.
  • Stairwell between 1st and 2nd Floor - puddle on stairs.
  • 7th Floor, Bin Chute Room - Bag and two poles left in chute room.
  • 11th Floor, Communal Corridor - food debris on floor by lift.


Repairs:

  • Main Entrance Door - Fire control point appears damaged.
  • Main Entrance Lobby - Light not working.
  • 6th Floor, Stairwell - Glass in door to stairwell boarded.
  • 7th Floor, Drying Room - Hole in wall for access to pipes.
  • 8th Floor, Lift - Metal covering missing from wall.
  • 8th Floor, Bin Chute Room - Chute has hole in base, needs filling.
  • 9th Floor, Bin Chute Room - Door to chute room is boarded.
  • 10th Floor, Stairs - metal railing one missing.
  • 10th Floor, Communal Corridor - Light not working.
  • 11th Floor, Stairs - metal railing one missing.
  • 11th Floor, Communal Corridor - Light not working.
  • 12th Floor, Communal Corridor - Light not working.


Tenancy:

  • Door mats in communal areas.
  • Bags of rubbish and children bike/ quad bike left in communal areas.
  • Door bells and wreaths in communal areas.

Other Issues:

No other issues noted.

 

Date of next inspection:

To be arranged.