If you raise your repair via our website, on receipt of a completed online form, our Customer Services team will raise the job with the relevant contractor and get back to you via your preferred method of contact to confirm the appointment details, within 5 working days.
We aim to respond to emergency repairs within 2 hours of being reported. We aim to rectify the issue within 24 hours. Please call us to report emergency repairs.
We aim to respond to routine repairs within 28 days of being reported.
You will need to provide as much detail as possible when reporting the repair to us, so we can arrange for the correct tradesperson to attend first time. If a different tradesperson is required to complete the repair, this will again be dealt with as a routine repair and you may need to wait a further 28 days for this to be actioned.
If further work is necessary, this will be fully explained to you at the time so you know what to expect.