We’re Improving How We Keep You Updated
We're introducing a new way for South Essex Homes to keep in touch with you
We've started using a new system (called Voicescape) that helps us contact you more quickly and clearly. For you, this simply means you may notice South Essex Homes getting in touch in some new ways - especially with useful updates about your rent, tenancy or major incidents that affect your home or local area.
What's changing?
You'll still hear from South Essex Homes, but our messages will now be more timely, clearer and easier to act on. This includes:
- Text messages from 'SEHomes' - friendly reminders, updates and important information about your rent or tenancy.
- Incident updates - if something serious happens that affects your building or neighbourhood, we can quickly send you details about what is happening and how SEH is responding.
- Automated calls - at times, you may receive a recorded phone call from South Essex Homes. This will let you know we need to speak with you about your rent or another important tenancy matter, and will prompt you to press a button now to speak to us or to call us back.
- Quick action - you will be able to make payments straight from a link in the text message.
This new method of staying in touch with you consists of simple and supportive messages. We have worked closely with residents to make sure our wording is clear, respectful and easy to understand.
We also offer support when you need it. If you're struggling or unsure about anything, please call us - we're here to help.
How do I know the message or call is really from SEH?
If you receive a text or automated call about your rent, tenancy or a local incident from 'SEHomes' on 01702 938049, that's us. This number is used by South Essex Homes through our new contact system.
If you're ever unsure, please call our main number 0800 833160 for reassurance.
We always want you to feel safe and confident when responding to our messages.
Why are we introducing this new way of contacting you?
Our aim is to make communication easier, clearer and more responsive. Using this improved system helps us:
- Get in touch with you faster
- Reduce missed or delayed payments
- Keep you informed during major incidents
- Reach as many residents as possible when something important needs attention
- Spend more time supporting customers who need extra help
If you have any questions or feedback about these new messages or calls, we'd love to hear from you. Your input helps us keep our communication clear, supportive and right for everyone.