Update for Residents: Regulator of Social Housing Inspection
We want to let you know that the Regulator of Social Housing (RSH) has published a report about Southend-on-Sea City Council's housing services, including the services provided by South Essex Homes.
What did the Regulator say?
The Regulator found that we need to make some improvements in the way we manage homes. They gave us a C3 rating, which means there are some important things to fix. However, the report also recognises that we have already made good progress since the inspection took place.
What are we doing about it?
We are working closely with Southend City Council to make things better for you. We have updated our improvement plan and are focusing on key areas, including:
- Regular electrical safety checks
- Surveys to check the condition of every home
- Extra work on fire safety, especially in blocks of flats and sheltered housing
In terms of each of these areas, we have made significant progress during the course of this year and the Regulator's report recognises the work we have been carrying out to continue to ensure the safety of you and your home.
What does this mean for you?
Your safety and comfort are our top priorities. We want you to feel confident that your home is safe and well looked after. We will keep you updated as we make these improvements.
If you have any questions or want to know more, please contact us by sending an email to sehcustomerservices@seh.southend.gov.uk, heading your enquiry 'Inspection Outcome' in the subject line.
Mike Gatrell
Chief Executive, South Essex Homes