Life as a Leaseholder
We spoke with Iwona Kalisz, a current leaseholder, who shared her thoughts and experiences on leasehold living. From the benefits of managed maintenance to the challenges of service charges, she offers valuable insights for anyone considering this type of homeownership.
Why Did You Choose a Leasehold Property?
"I chose a leasehold property because the location was perfect, and the property itself was in great condition. It had everything I needed, and thanks to a discount, the cost was more manageable. I had already lived there for 16 years, so buying it felt like a natural step. South Essex Homes also provided a great support package, which made the process easier and more affordable."
Did you understand what leasehold meant at the time?
"Yes, I did. I also worked with a mortgage advisor to help me understand some of the more complex terms. Having that guidance really helped me feel confident in my decision."
What Are the Benefits of Being a Leaseholder?
"For me, leasehold living offers both convenience and security. It's nice knowing that a management company looks after the building and communal areas, so I don't have to worry about exterior repairs or general upkeep. The service charges are predictable, so I always know what I'm paying for."
How do communal services benefit you?
"The cleaning, maintenance, and security services make a big difference. The shared spaces are always well-kept, and it's reassuring to know that these services are in place. I don't have to arrange or pay for them separately, which saves time and effort."
Do you like having a managing agent handle maintenance?
"Yes! It's great knowing that if something needs repairing, there's a team responsible for sorting it out. I don't have to deal with it myself, which takes a lot of stress off my shoulders. Things usually get handled quickly, though sometimes there are minor delays."
What Are the Biggest Challenges of Leasehold Living?
Have you struggled with service charges or unexpected costs?
"Not really. Before any additional charges are applied, we receive enough information, so there are no real surprises."
What about issues with communal areas or maintenance?
"There have been a few minor issues. The communal areas are usually well-maintained, but sometimes repairs take longer than expected. For example, a lighting issue in the shared space took a while to be fixed. It's nothing major, but it can be frustrating waiting for things to be resolved."
Do you feel you have enough say in how your building is managed?
"I have some say, but I'd like to be more involved. I can raise concerns with the managing agent, and they do listen, but bigger decisions are usually out of residents' hands. It would be great if there were more ways for leaseholders to contribute ideas and have more influence over the building's upkeep and improvements."
How Do You Navigate Service Charges & Maintenance?
Do you think the charges are fair and transparent?
"For the most part, yes. The breakdown of charges is usually provided, but sometimes it's not completely clear where all the money is going. I think more detailed explanations would be helpful. That said, the charges seem reasonable for the level of service we receive."
Have you ever queried a charge?
"No, because where I live, the costs have been quite affordable."
How do you budget for annual or unexpected costs?
"I put aside a portion of my income each month for housing-related expenses. I also keep an emergency fund for unexpected costs, so I'm always prepared for any larger, one-off charges."
What's Your Experience with the Managing Agent or Freeholder?
Have you had positive or negative interactions?
"Overall, I've had positive experiences. When I raise concerns, the managing agent is usually responsive and professional. Repairs and service charge queries are dealt with fairly quickly."
Do you feel they communicate well?
"For the most part, yes. They keep us informed about routine maintenance and any upcoming work. I just wish there was more opportunity for residents to have a say in decision-making."
What Advice Would You Give to Someone Considering Buying a Leasehold Property?
"I would advise them to be aware of potential unexpected costs-things like higher service charges or repair fees-and how they might affect their budget. Also, I wish I had joined the leaseholder focus group sooner; it's been really helpful for understanding my rights and getting involved in discussions about the building."
Would you recommend leasehold ownership?
"Yes! It's a great option if you want an affordable way to get onto the property ladder, especially in areas where freehold properties are out of reach. Just make sure you fully understand the terms of your lease before you buy."
Community & Neighbour Relations
Do you feel a sense of community in your block?
"Yes, definitely! I've gotten to know a few of my neighbours, and it's always nice to have a chat when we see each other in the communal areas. There's a friendly atmosphere."
Have you attended any resident meetings or joined a residents' association?
"Yes! I attended my first resident meeting last month, and I found it really useful. It was a great way to raise any concerns, meet other leaseholders, and learn more about how the building is managed."
How do you think leaseholders can work together to improve their living environment?
"I think better communication is key. Setting up a residents' group or having regular meetings would help us work together to address communal issues more effectively. Even something as simple as a group chat could make a difference. When leaseholders come together, we have a stronger voice when dealing with the managing agent."
Final Thoughts
"Leasehold living has its ups and downs, but for me, the benefits outweigh the challenges. With the right knowledge and involvement, leaseholders can make the most of their home while working together to create a better living environment."