How to Apply for a Mutual Exchange Using SwapTracker
Are you thinking about swapping homes with another social housing tenant? You can easily apply and manage your mutual exchange through SwapTracker - a secure online system that helps you track your application every step of the way.
What You'll Need:
- An email address
- Your tenancy reference number
- Details about your current property
- Information about your exchange partner (if you've already found one)
Step-by-Step Guide
Step 1: Visit the SwapTracker Portal
Go to: www.homeswapper.co.uk
Step 2: Register or Log In
- New users: Click "Register" and enter your details, including your tenancy information.
- Returning users: Just log in using your email and password.
Step 3: Start Your Exchange Application
- From your dashboard, click Start a New Mutual Exchange .
- Fill out all required fields about your current home and what you're looking for in a new one.
Step 4: Add Exchange Partner Details (if applicable)
- If you've already found someone to swap with, enter their details (full name, landlord info, etc.).
- If not, you can still complete your part of the form and update it later when a match is found.
Step 5: Upload Required Documents
- You may be asked to upload ID, tenancy agreements, or proof of residence.
- Use clear photos or scanned copies.
Step 6: Submit Your Application
- Review everything to make sure it's correct.
- Click Submit - and you're done!
Step 7: Track Your Progress
- Log in anytime to check updates, respond to messages, or upload additional documents.
Need Help?
If you need help registering or applying, please contact us at:
Phone: 0800833160
Email: SEHCustomerServices@seh.southend.gov.uk
Website: Mutual Exchange | South Essex Homes