Housing Support Available to You
All residents have access to a Housing Support Officer, who is here to provide practical advice and tailored support to help you live independently and sustain your tenancy.
Our Housing Support Officers can offer support around:
- Independent living
- Preventing repeat homelessness
- Tenancy sustainment
- Worklessness and benefit dependency
- Financial inclusion
- Community cohesion and social isolation
- Fuel and food poverty
- Digital inclusion
- Health and wellbeing
The Support Offered Can Include:
Housing and Rehousing Support
- Assistance with rehousing or exploring downsizing options
Financial Support and Advice
- Fuel and food vouchers
- Benefit advice
- Debt advice
- Discretionary Housing Payment (DHP) applications
- Essential Living Fund (ELF) applications
- Hardship Fund applications
Referrals and Additional Support
- Referrals to partner agencies such as Early Help, Citizens Advice, social care, and mental health services
- Referrals to our in-house counselling service
If you are experiencing difficulties or feel you may need support, we encourage you to contact us as early as possible. Our Housing Support Officers are here to help you find the right solutions.
Contact us on 0800 833 160 to speak to your Housing Support Officer or email housingsupport@seh.southend.gov.uk
