Our Damp and Mould Service Standards

We are committed to tackling damp, mould, and condensation to give residents a decent environment to live in and enjoy their home. It’s always unsettling when you find mould growth in your home, and it’s understandable to think there is something wrong. However, a majority of mould issues come from a build up of moisture, which is often caused just by living in your home.

 

To prevent damp, mould, and condensation we will do the following:

• Monitor serious complex cases throughout the year.
• Where deemed necessary we will provide additional feature to assist in combating mould growth.
• Refer to internal and external agencies to provide ongoing support, when required.
• Keep you informed of actions we are taking.

 

When problems occur, we will do the following:

• Following a report we will raise an inspection request to be carried out within 7 days, to check for any defects found internally and externally.
• Treat the areas of mould growth within 21 days.
• Arrange any repairs required highlighted at the inspection to be carried out within our contractual duties (emergency within 24 hours, Urgent within 5 working days and routine within 20 working days).
• Provide advice on preventing future damp, mould, and condensation within the property.
• Check key components are functioning correctly, such as extractors, heating systems, trickle vents and windows open and close correctly.

 

You can help us by doing the following:

• Properly ventilate your property by opening windows, vents and using extractor fans when cooking and washing
• Ensure you heat your property.
• Wipe down around your windows regularly to remove moisture.
• Put lids on pans when cooking.
• When possible dry clothes outside rather than on a radiator.
• Try to leave space around furniture to create airflow.
• Make sure tumble dryers vent outside, either through an open window or fitted extractor vent.