Diverse Needs
We understand that every resident is unique, and we strive to provide tailored services that respect and celebrate this diversity. Below you will find examples of our inclusive approaches, whether it’s providing language assistance, accessible features, or just more tailored support. These initiatives not only enhance the resident experience but also foster a strong, cohesive community where everyone can feel valued and heard.
Action taken...
Targeted property inspections to residents where English is not their first language.
Impact...
Potentially vulnerable residents have a visit to identify support needs and property issues, as they are less likely to make contact with SEH.
Action taken...
Fire door team provide out of hours calls to accommodate working tenants.
Impact...
Compliance with H&S whilst accommodating residents without impacting residents work/other commitments.
Action taken...
Enhanced accessibility software added to website. All PDFs provided in an accessible format for screen reader technology. Recite me software provides a range of tools to support a range of needs including neurodivergence.
Impact...
Residents are able to access online information and landlord services to suit their needs.
Action taken...
Residents are provided with large print options for written communication.
Impact...
Residents with poor sight are able to receive information about landlord services. Communication tailored to meet the needs of the individual.
Action taken...
Careline daily calls now after 10am as early calls did not suit all sheltered residents.
Impact...
Residents preferences taken into account.
Action taken...
Identify and discuss complainants needs through clarification at complaint stage.
Impact...
Understanding of residents needs/communication preferences.
Action taken...
Needs and risk assessment carried out on new tenants to assess vulnerabilities and personal circumstances prior to moving in.
Impact...
Residents who may require more support will receive a visit from a Housing Support Officer to provide advice and assistance. Greater opportunity for the new tenant to sustain their tenancy.
Action taken...
Support needs and vulnerabilities identified during complaint process.
Impact...
Resident who found it difficult to communicate via phone and using online methods was visited at home to discuss their complaint in a manner which suited their needs.
Action taken...
Use support and vulnerabilities identified on housing systems when booking repair jobs.
Impact...
Contractors advised a resident with mobility issues may take more time to answer the door.