1. Home

  2. Your Home

    1. High Rise Living
    2. Pay Your Rent
      1. Ways to Pay Your Rent
      2. Benefits
      3. Rent Arrears
      4. Rent Refunds
      5. Rent Increase 2026-27
      6. Service Charges
      7. Water Rates
    3. Your Tenancy
      1. Tenancy Services Officers
      2. Support With Your Tenancy
      3. Information About Your Tenancy
      4. Update Your Details
      5. Mutual Exchange
      6. Moving Home
      7. Parking and Garages
      8. Downsizing
      9. Pets and Animals
      10. Mobility Scooters
    4. Your Estate
      1. Window Cleaning
      2. Grounds Maintenance
      3. Cleaning & Caretaking
      4. Estate Inspections
    5. Managing Your Home
      1. Repairs
        1. Non-emergency repairs form
        2. Report a Repair
      2. First Time Access
      3. Stock Condition Surveys
      4. Boiler Troubleshooting
      5. Home Contents Insurance
      6. Waste Management
      7. Bedbugs
    6. Improvement Works
      1. OpenView IPGUARD Door Entry System
      2. Capital Programme
      3. Current Projects
      4. Altering & Improving Your Home
        1. Redecorating
    7. Sheltered Housing
      1. Our Sheltered Housing Schemes
        1. Part 1 Sheltered Housing
        2. Part 2 Sheltered Housing
        3. Extra Care Housing
      2. Sheltered Housing Information
    8. Temporary Accommodation
    9. Leaseholder Information
    10. Right to Buy

  3. About Us

    1. Service Standards
    2. Insight Magazine
    3. Our Mission and Aims
    4. Our Performance
      1. Business Plan 2025-2030
      2. Tenant Satisfaction Measures
      3. KPIs
      4. Learning from Performance
      5. How we Spend and Receive Money
    5. Current Vacancies
    6. Latest News
    7. Staff Volunteering
    8. Accessibility Statement
    9. Regulation and Consumer Standards
    10. Equality and Diversity
    11. Our Board
    12. Executive Management Team
    13. Service Area Updates
    14. Policies and Procedures

  4. Your Community

    1. Anti-Social Behaviour
    2. Hate Crime
    3. Domestic Abuse
    4. Safeguarding
    5. Resident Engagement
      1. Good Neighbour Award
      2. SEH Points
      3. Have your say in South Essex Homes
      4. Getting Involved
      5. Community Projects
        1. Project 49
        2. Bloom & Glow
        3. Balmoral Estate Projects
        4. Digital Inclusion Project
        5. Health and Wellbeing
        6. Environmental & Sustainability Projects
        7. Sound ON
        8. ATF
        9. Queensway Matters
        10. Focal Point Gallery
        11. Project Impact Assessments
      6. You Said... We Did
      7. Focus Groups
      8. Resident Advisory Panel
      9. Community Fund
      10. Resident Scrutiny Forum
    6. Counselling Service
    7. Security
    8. Fraud
      1. Scams
    9. LGBTQ+ Support
    10. Cost of Living
    11. CarelineSOS

  5. Health and safety

    1. Unacceptable Behaviour
    2. Damp, Mould, and Condensation
    3. Lifts
    4. Electrical Safety
    5. E-bikes and e-scooters
    6. Building Fire Risk Assessments
    7. Person Centred Fire Risk Assessments
    8. Fire Safety Advice
    9. Asbestos
    10. Gas Safety
    11. Water Hygiene
    12. How We Keep You Safe
    13. Personal Emergency Evacuation Plan

  6. Get in Touch

    1. Suggestions, compliments and complaints
      1. Suggestions
      2. Complaints
      3. Compliments
      4. Learning from Complaints
    2. Contact Our Teams
    3. Other Useful Contacts
    4. Freedom of Information and Subject Access Requests
    5. Council Housing
    6. Nominating someone to speak to us on your behalf
    7. Social Media Guidelines

  7. MySEH