Community Groups

We are lucky enough to work with lots of different groups here in Southend.  Here is an introduction to some of them...

Southend Tenants & Residents Federation

South Essex Homes has close links with the Southend Tenants & Residents Federation (STRF).

STRF was set up to support South Essex Homes when it first formed in 2005.

Membership of the STRF is automatic to all Southend Borough Council/South Essex Homes tenants, residents, leaseholders and any other authorised person residing within a tenant, resident or leaseholder’s property.

The aims and objectives of STRF are to discuss general matters and boroughwide issues, make informal judgements and appropriate recommendations, identify solutions to help improve the external and internal image of STRF, develop local pride amongst the residents and to make improvements to local services, which affect the quality of housing in their area and the local community.  They also promote various activities, both recreational and educational, that will enhance the lives of residents and further develop community spirit and to encourage decisions reflecting the needs of the local community.

They also monitor Focus Groups dealing with maintenance, improvements and developments to Council properties within the Borough of Southend on Sea.  They represent the Tenants and Resident’s Associations and partnerships in the borough and also advise and support, where able, all tenants and leaseholders of Southend on Sea Borough Council/South Essex Homes.

Want to find out more?

The STRF website has recently re-launched and so you can visit their website or the STRF Facebook page for more information on the work they do and upcoming events, meetings and activities.

Southend Tenants and Residents Federation logo

Focus Groups

South Essex Homes holds 'Focus Groups' with residents, to ensure that residents are involved in the work that we do.

The Focus Group meetings, which are held in different frequencies according to the need, give tenants the opportunity to have a say in service delivery and voice their opinion in an environment which ensures that the right people receive feedback from tenants and can adjust plans accordingly.

Due to the pandemic we have not been able to meet with our residents face to face as the safety, health and wellbeing of our residents and staff is paramount.  This situation has however given us the opportunity to meet with some residents online and the feedback has been very positive.  We will be looking at combining face to face and online meetings, giving greater access to our residents in helping us shape our services.

At present, Focus Groups exist for the following service areas:

  • Anti-Social Behaviour
  • Disability & Carers
  • Estate Services
  • Income Management
  • Leaseholders
  • Planned Maintenance
  • Repairs, Voids & Servicing
  • Resident Involvement, Audit and Customer Services
  • Sheltered Housing

If you have an interest in any of these subject areas and would like to find out more, please contact the Support Services Team via email to communitydevelopment@seh.southend.gov.uk or by calling 01702 212650.

Resident Scrutiny Forum

The Resident Scrutiny Forum (RSF) was formed in December 2012.  The group is made up of six residents who were interviewed to ensure candidates were selected who had the right kind of skills to scrutinise South Essex Homes’ performance and services.

On an ongoing basis, the group are looking overall at how happy residents are with their housing service and whether South Essex Homes is meeting its targets. 

For more information about the RSF, please contact the Support Services Team by emailing communitydevelopment@seh.southend.gov.uk or call them on 01702 212650.